Privacy Policy

Last Updated: [Insert Date]

Welcome to Planters Kit (“we”, “our”, or “us”). We’re committed to protecting your privacy as carefully as we package our plants. This Privacy Policy explains how we collect, use, and safeguard your information when you visit planterskit.com.

1. Information We Collect

Like a gardener tending to different plants, we handle various types of information:

• Personal Information: When you make purchases (like our automatic watering systems or A-Z houseplants), we collect your name, email, shipping address, and payment details (processed securely through our partners).
• Browsing Data: We note which shrubs or bonsai trees you browse, similar to how we track plant growth patterns.
• Device Information: We automatically collect IP addresses and browser types to optimise your experience, whether you’re shopping for barbecue covers or children’s tools.
• Communications: When you contact our Cardiff team about pet-friendly plants or care products, we keep records of our correspondence.

2. How We Use Your Information

We use your data to nurture your gardening experience:

• Process orders for perennials, climbers, or cat beds with the same care we give our plants
• Provide customer support for questions about conifers or cutting tools
• Improve our website functionality (making it as reliable as our automatic watering systems)
• Send relevant offers on products like bamboos & grasses (only with your consent)
• Prevent fraud with the same vigilance we apply to plant health

3. Data Sharing & Disclosure

We treat your data like rare bonsai specimens – with extreme care:

• Service Providers: We share necessary information with payment processors (Visa/MasterCard) and shipping partners to deliver your shrubs or bug houses.
• Legal Requirements: We may disclose information if required by law, just as we comply with plant import regulations.
• Business Transfers: In the event of a merger (like grafting plants), customer information may be transferred.

We never sell your data to third parties for marketing purposes.

4. Data Storage & Security

Your information is protected with the same robustness as our premium barbecue covers:

• Encryption technology (SSL) protects data transmission
• Payment details are processed securely through PCI-compliant partners
• We retain data only as long as necessary (like keeping seed packets viable)
• Our systems are regularly monitored for security threats

5. Your Rights

You have control over your data, just as you control your garden:

• Access: Request a copy of your personal data
• Correction: Update inaccurate information (like a shipping address change)
• Deletion: Request removal of your data under certain conditions
• Opt-Out: Unsubscribe from marketing communications about new perennials or care products
• Complaints: Lodge concerns with the UK Information Commissioner’s Office

6. Cookies & Tracking Technologies

Our website uses cookies – small data packets that help your browsing experience grow:

• Essential Cookies: Keep your shopping cart intact while you browse from A-Z houseplants to picnic essentials
• Analytical Cookies: Help us understand how customers move from shrubs to conifers sections
• Marketing Cookies: Show relevant offers (like for cat food or barbecue accessories) if you consent

You can manage cookie preferences in your browser settings.

7. International Transfers

As we ship globally (except some Asian/remote regions), data may be transferred internationally with appropriate safeguards.

8. Children’s Privacy

While we sell children’s tools, our website isn’t designed for users under 16. We don’t knowingly collect their data.

9. Policy Updates

We may update this policy as our business grows. Significant changes will be communicated like we’d announce new plant arrivals.

Thank you for trusting Planters Kit with your gardening needs and personal data. We treat both with the utmost care.