At Planters Kit, we’re as passionate about helping your garden grow as we are about our plants. Below you’ll find answers to our most frequently asked questions – from green-fingered beginners to seasoned horticulturalists.
Product Questions
What types of plants do you specialise in?
We offer a carefully curated selection including houseplants (A-Z), perennials, shrubs, bamboos & grasses, climbers, and conifers. We particularly focus on plants that thrive in both garden and urban settings.
Are your plants pet-friendly?
Many of our houseplants are selected with pet safety in mind, but we always recommend checking individual product descriptions. Our cat-friendly range is specially marked for feline households.
Do you sell gardening tools for children?
Yes! Our children’s tools collection is designed to help young gardeners develop their green fingers safely. These make perfect gifts for budding horticulturalists.
What makes your automatic watering systems special?
Our systems are designed for both convenience and water conservation, perfect for busy plant lovers or those going on holiday. They’re compatible with most of our planters and pots.
Shipping & Delivery
Where do you deliver?
We ship worldwide from our Cardiff greenhouse, excluding some Asian and remote regions. You’ll see available delivery options at checkout based on your location.
How long does delivery take?
Standard shipping via DHL/FedEx takes 10-15 days after dispatch (1-2 days processing). Our free Green Shipping (orders over £50) via EMS takes 15-25 days. Urban gardeners love that balcony planters often qualify for free shipping!
How are plants packaged for shipping?
Each order is hand-prepared by our Cardiff team with special protective packaging for delicate plants – we treat them with the same care we give our own greenhouse specimens.
Can I track my order?
Absolutely! Standard shipping includes full tracking visibility. For free Green Shipping, you’ll receive dispatch confirmation with estimated delivery windows.
Returns & Exchanges
What’s your return policy?
We offer a 15-day Happiness Guarantee from delivery date. Plants must be in resellable condition. Contact [email protected] to begin – our Cardiff team will guide you through the simple process.
What if my plant arrives damaged?
While rare due to our special packaging, we’ll happily replace any plants that don’t survive their journey. Just contact us within 48 hours of delivery with photos.
Payments & Accounts
What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure, hassle-free checkout.
Do you offer gift cards or vouchers?
Currently we don’t offer physical gift cards, but you’re welcome to purchase any item as a gift – just include the recipient’s address at checkout with a gift message.
Can I create an account to track orders?
While we don’t currently have account registration, you’ll receive email updates at every stage of your order’s journey from our greenhouse to your door.
Plant Care Advice
Do you provide care instructions with plants?
Yes! Every plant comes with basic care guidelines. For more detailed advice, check our weekly blog posts packed with expert tips from our horticultural team.
What are your top tips for urban gardening?
Our compact tools and balcony planters are perfect for city spaces! Look for plants marked “urban-friendly” that tolerate variable conditions. Our automatic watering systems help busy urbanites keep plants thriving.
Still have questions? Our friendly Cardiff team is always happy to help at [email protected]. Happy gardening!